In light of the ongoing situation surrounding the coronavirus, we understand that you will have questions about your delivery and your plans may change. As things stand, John Mason is still in operation, moving goods and belongings internationally. There are a number of important measures in place and contingencies designed to deal with the evolving situation which are outlined below. We are monitoring updates very closely and updating these details accordingly.
Last Updated 11th May 2021
Throughout the world, strict lockdown and social distancing measures remain in place to curb the spread of COVID-19. However, as things stand, international trade and shipping continues. Deliveries and imports are obviously essential to our way of life following these social distancing directives. Therefore, for the time being, John Mason is still in operation and committed to assisting our valued customers however we can.
There are, as you might imagine, a number of stipulations and restrictions in place that do affect our day-to-day operations. We’ve listed these below as comprehensively as possible and, as the situation develops, we will continue to update them accordingly.
Our staff remain informed of the developing global situation and will be able to advise and guide you, but we also urge anyone thinking about booking a shipment to check the government guidelines for the country they are shipping goods to / from to ensure they are familiar with all restrictions before booking.
Preventing the spread of COVID-19
The World Health Organisation and Public Health England have advised that people sending or receiving parcels are not at risk of contracting the coronavirus (COVID-19) as this type of virus doesn't survive long on objects, such as letters or parcels.
However, as this is a new virus and we cannot be too careful at this stage, we ask all our customers to ensure they adhere to the following practices when preparing for a collection / delivery:
While the virus may not be easily spread via items such as parcels, it is still vital to avoid close contact between people. Our highest priority is your safety, as well as the safety of our drivers and the wider population. This means that, as standard, the following measures must be adhered to:
Our in-house procedures:
Procedures and contingencies during the COVID-19 pandemic
We are actively monitoring this rapidly evolving situation. We understand that, any changes are likely to cause uncertainty among people that have made a recent booking or are looking to book a shipment in the future.
As outlined above, we’re still in operation but we’ve put a number of contingencies in place to allow for further changes. This should mean that, whatever the nature of your booking and however the situation changes, we’ll be able to assist you.
We are doing everything in our power to keep you moving and the above details are checked and amended regularly. We will continue to operate as best we can until we are informed otherwise and will factor in any updates from our overseas partners.
In the meantime, we’d like to extend our best wishes to you all and hope that you stay safe during these difficult times. We will get through this together.
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